R.Q.M HOLDING - partners with global merchants in order to provide you with the best prices and a unique global shopping experience.

This means that your order is shipped from global areas such as Thailand, US, Russia, Germany, China, India, etc. 

Because we ship directly from our partners in these countries, your item may take 2-3 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way :)

For FREE ITEMS we have a limit of 10 items per order. There have been several people trying to take advantage of this and we will simply cancel your order and you will not receive your items. Please remember we are a small business, not some mega-corporation.

This depends on the product ordered, the total weight, and where we're shipping to. By an Order of 75$ you get FREE Shipping.

Canada: Between 16 - 20 days average 

Europe: Between 10 - 25 days average (GB:12-25 days)

Australia: Between 10 - 25 days average

All Others: Between 20 - 40 days average (ask and we will provide you with the information)

If you believe you may have entered your email wrong please contact us and we will fix it for you.

YES! For our promotional items, all you have to pay is the shipping cost. The price of the item itself is đ0VND :)